Quality Management lecture notes



Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it.
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Chapter 1 - Introduction to Quality Management
Chapter 2 - Quality Theory
Chapter 3 - International Quality Standard
Chapter 4 - Strategic Quality Planning
Chapter 5 - The Voice of The Cuatomer
Chapter 6 - The Voice of the Market
Chapter 7 - Quality & Innovation in Product & Process Design
Chapter 8 - Designing Quality Services
Chapter 9 - The Tool of Quality
Chapter 10 - Six-sigma management & Lean Tools
Chapter 11 - Managing Quality Improvement Teams & Projects
Chapter 12 - Implementing & Validating The Quality System

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